Information Management is primarily concerned with the management and retrieval of information, including the generation, storage and disposal of documents, in a variety of unstructured formats.Information Management Systems encompass and capture a broad array of mediums and formats, including the management of rdcopy and electronic documents, images, email and many other hardcopy or electronic objects such as books, aps, photographs or machinereadable materials. The inability to manage information well, typically incurs large ary expense and can create a confused view of an organisation’s information assets.“When asked to nominate the greatest challenge in system implementation, 47 of respondents to an Ernst and Young survey said it was the inability to access all relevant information, and a further 36 indicated internal organisational issues, with only 6 admitting the ability to install the technology was the primary problem”[Source: Image & Data nager, NovemberDecember, 1999]

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